Dubai Residence welcomes returning residents with 100 employees and 7 languages

Source: Dubai - UAE Today
Date: June 21, 2020

The Call Centre at the General Directorate of Residence and Foreign Affairs in Dubai has begun work with an estimated 100 employees, in preparation for the return of Dubai residents who are outside the UAE, and to respond accurately to the inquiries of people who would like to get adequate answers so that they can continue their normal lives again as the crisis approaches, around the clock.

Major General Mohammed Ahmed Al Marri, Director General of the General Directorate of Residence and Foreign Affairs in Dubai, said: "The Department has been dedicated to answering the questions of customers with the accuracy of 100 employees who speak seven languages, due to their experience in this field, in recognition of the psychological situation of the person who is away, and is looking for satisfactory responses whereby he can start the proceedings, and as this is an integral part of our work."

He explained that the center has dealt with more than 1.133 thousand between communication and e-mail, including queries or notes and others, in the past five months alone.

Compared to 1,207,916 calls and emails in the whole of last year.

For his part, Amer's managing director for His Excellency Major Salem Mohammed Bin Ali, explained that the call center «Amer» has many advanced programs through avaya programs to answer customer inquiries through telephone channels and electronic chat, and recording systems for calls It contains an advanced automated response system for visa status and the most frequent questions, as well as the Microsoft Dynamics CRM program and e-mail to respond to public inquiries and smart services, and the center's staff also uses the information management system and procedures for the General Administration of Residence and Foreigners in Dubai to ensure the quality and accuracy of the information provided to customers.